Customer Relations & Marketing Officer at Zanlink Limited in Zanzibar, Mjini Magharibi, Tanzania

About this Opportunity

Zanlink Limited seeks a Customer Relations & Marketing Officer based in Vuga, Zanzibar, to improve customer satisfaction and retention, coordinate service feedback, manage marketing communications and strengthen brand visibility.

Zanlink Limited, a Zanzibar internet service provider, is recruiting a Customer Relations & Marketing Officer to support the full customer lifecycle and the company’s marketing activities. The role reports to the Head of Commercial and is based in Vuga, Zanzibar. The contract is for one year and may be renewed depending on performance, KPIs and organisational requirements.

The officer will contact newly connected clients, follow up high-priority service tickets, coordinate resolution of recurring service concerns, engage business customers, track churn and support customer retention. Marketing duties include planning campaigns, coordinating billboard/radio/social/digital advertising, maintaining brand presentation and supporting website, social and CSR updates.

Application: submit a detailed CV in English to the Head of Commercial at the contact email in this record. No deadline is stated in the public job advertisement.

Key Details

Opportunity Type:: Job
Location:: Zanzibar, Tanzania
Employment Type:: Contract
Education Level:: Diploma
Experience Level:: Junior
Work Arrangement:: On-site
Duration:: One year, renewable based on performance, KPIs and organisational requirements
Application Deadline:: 5 Nov 2026
Posted:: 28 Oct 2026

Quick Summary

- Contact new customers after installation and document satisfaction and feedback. - Follow up priority customer-suppo...
At least one year in customer service, customer relations, sales support, marketing, account management or a comparabl...

Eligibility & Requirements

Diploma or degree in Marketing, Communications, Business Administration, Public Relations, Customer Service or a related discipline. Good Microsoft Office skills, understanding of customer relationships, reporting and digital marketing.
Experience in telecommunications or a service-industry organisation is an added advantage.
At least one year in customer service, customer relations, sales support, marketing, account management or a comparable role.

Responsibilities

- Contact new customers after installation and document satisfaction and feedback.
- Follow up priority customer-support tickets and coordinate resolution with technical teams.
- Undertake client visits and maintain customer relationships.
- Monitor churn, investigate causes, initiate recovery and retention actions.
- Coordinate contract-compliance follow-up and recovery of equipment from disconnected customers.
- Prepare weekly churn and retention reports and other customer-experience records.
- Plan and coordinate advertising across social media, digital channels, radio, outdoor media and events.
- Update approved social media and website communications; support corporate social responsibility activities.
- Monitor campaigns and report engagement and return on investment.

Programme Eligibility

Diploma or degree in a relevant field, at least one year of relevant professional experience, and required technical and interpersonal skills. Employer does not specify citizenship restrictions.

Programme Details

A full-time fixed-term customer relations and marketing role based in Vuga, Zanzibar, reporting to the Head of Commercial.

Consultancy Deliverables

Customer onboarding and satisfaction follow-ups; churn and retention reports; issue escalation; client visits; marketing and brand campaigns; customer recovery and equipment recovery reporting.

Department

Commercial

Specialisation

Customer Relations and Marketing

Education Requirements

Diploma or degree in Marketing, Communications, Business Administration, Public Relations, Customer Service or related field.

Experience Requirements

Minimum one year in customer relations, customer service, sales support, marketing or account management. Telecommunications experience preferred.

Programme Skills

Customer service, relationship management, CRM, problem solving, reporting, Microsoft Office, social media management, digital marketing, communication, stakeholder coordination, churn analysis, organisation and time management.

How to Apply

Submit a detailed CV written in English addressed to the Head of Commercial, Zanlink Limited, P.O. Box 4204, Zanzibar. Email: fahmin.ali@liquidtech.co.tz. No application closing date is stated. Only shortlisted candidates will be contacted. Confirm current application status with the employer.

fahmin.ali@liquidtech.co.tz

Head of Commercial, Zanlink Limited, P.O. Box 4204, Zanzibar, Tanzania

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About the Organization

Zanlink Limited is a Zanzibar-based internet service provider delivering broadband connectivity, enterprise and managed network solutions and related digital services. The firm serves customers in Zanzibar and operates from Vuga, Zanzibar.

Trust and source

Discovered This opportunity has an attributed source; publication does not establish full verification. Review the original announcement and application instructions.

Source: Attributed opportunity source
Published: 28 Oct 2026
Last checked: 28 Oct 2026 16:23
Trust state: DISCOVERED

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Customer Relations & Marketing Officer